Terms & conditions

Terms and Conditions of the Booking Agreement

These terms and conditions govern bookings and stays at the properties marketed by 3 VILLAS ALQUILER VACACIONAL S.L., with CIF B16510968, registered address at C/ Sant Jaume 51, 07712 Sant Climent, Maó, Menorca, Spain.

By making a booking, paying any amount, confirming a stay or using the property, the lead guest declares that they have read, understood and accepted these terms and conditions on their own behalf and on behalf of all persons included in the booking. The lead guest also confirms that they have the authority to accept these conditions on behalf of the entire group and that they shall be jointly and severally liable for compliance with them, as well as for all payments, damages, costs, penalties or breaches arising from the booking or the stay.

1. Definitions

For the purposes of these conditions:

“3Villas”, “we”, “us” or “the company” refers to 3 VILLAS ALQUILER VACACIONAL S.L.

“Guest”, “client”, “you” or “group” refers to the lead guest and all persons included in the booking, as well as any authorised visitor.

“Property” refers to the house, villa, apartment, estate or accommodation booked, together with its facilities, furniture, gardens, swimming pool, terraces, equipment and annexes.

“Booking” refers to the tourist accommodation contract confirmed by 3Villas after receipt of the corresponding payment and issuance of the booking confirmation.

2. Capacity to Book and Responsibility of the Lead Guest

The lead guest must be at least 18 years old at the time of making the booking. 3Villas may require the lead guest or at least one responsible person in the group to be older for certain properties, groups or special dates, which shall be indicated before the booking is confirmed.

The lead guest is responsible for:

a) providing correct and complete information about all guests;

b) making all payments on time;

c) communicating these terms and conditions to all members of the group;

d) ensuring the good behaviour of the group and of any authorised visitor;

e) being liable for damages, breakages, losses, breaches, disturbances, administrative penalties, additional cleaning costs, intervention by technical services, complaints from neighbours or any other harm caused during the stay.

3Villas reserves the right to reject, cancel or terminate a booking if the information provided is false, incomplete or misleading, or if there are reasonable grounds to believe that the booking may pose a risk to the property, neighbours, third parties, employees, owners or the activity of 3Villas.

3. Booking Confirmation and Payments

The booking shall not be considered confirmed until 3Villas has received the corresponding initial payment and has sent written confirmation.

Unless expressly stated otherwise in writing, the initial payment shall be 50% of the total booking amount. Payment of the initial amount implies express acceptance of these terms and conditions, the cancellation policy and the property rules.

The remaining amount must be paid no later than 45 days before the arrival date. If the booking is made within 45 days prior to arrival, the guest must pay 100% of the total amount at the time of booking.

If the remaining payment is not received within the indicated period, 3Villas may consider the booking cancelled by the guest, apply the corresponding cancellation policy and make the property available again to other clients, without prejudice to 3Villas’ right to claim outstanding amounts, damages or additional costs.

All payments must be made by the means accepted by 3Villas. Bank charges, transfer fees, card fees, exchange rate differences or any cost arising from the payment method shall be the responsibility of the guest, unless applicable law provides otherwise.

4. Price, Errors and Changes to Information

3Villas endeavours to ensure that the information, prices, photographs, descriptions, availability, services and facilities published are correct. However, typographical, technical, loading, availability, pricing or description errors may occur.

3Villas reserves the right to correct obvious errors before or after confirmation of a booking. If a published price, discount, availability or condition is clearly incorrect, 3Villas shall not be obliged to honour it and may offer the guest the option to confirm the booking at the correct price or cancel it with a refund of the amounts paid, where applicable.

Photographs, plans, measurements, distances, views, equipment, furniture and decoration are for guidance only and may vary due to maintenance, replacement, improvement, wear and tear, breakdown or operational reasons. Distances to beaches, shops, restaurants or points of interest are approximate.

If a specific feature of the property is essential for the guest, the guest must expressly check this with 3Villas before confirming the booking.

5. Changes Requested by the Guest

Any request to change dates, property, duration, number of guests, booking holder or conditions must be made in writing and shall be subject to availability and express approval by 3Villas.

3Villas is not obliged to accept changes. If a change is accepted, price differences, administrative fees, management costs, penalties from owners or suppliers and any other cost arising from the modification may apply.

A change of dates or property may be considered a new booking and remain subject to the cancellation policy applicable to the original booking, unless 3Villas confirms otherwise in writing.

6. Cancellation by the Guest

All cancellations must be communicated in writing by email to 3Villas. Cancellations by telephone, informal messages, social media or communications not confirmed by 3Villas shall not be accepted.

The effective cancellation date shall be the date on which 3Villas receives the written cancellation request.

Unless another policy has been expressly agreed in writing, the following penalties shall apply:

a) Cancellation more than 45 days before the arrival date: penalty equivalent to 50% of the total booking price.

b) Cancellation within 45 days prior to arrival, no-show or early departure: penalty equivalent to 100% of the total booking price.

No refunds shall be made for late arrivals, early departures, reduction in the number of guests, changes of plans, illness, flight cancellation, delays, transport problems, weather conditions, loss of documentation, personal restrictions or any circumstance beyond 3Villas’ control, unless applicable law provides otherwise.

3Villas strongly recommends taking out comprehensive travel insurance covering cancellation, trip interruption, illness, accidents, personal injury, loss of luggage, civil liability, delays and any other contingency.

Where a refund is due, 3Villas may make it by the same payment method used or, if the guest accepts and the law allows it, by means of a voucher or credit for future bookings.

7. Cancellation or Modification by 3Villas

3Villas may cancel, modify or relocate a booking if the property becomes unavailable for justified reasons, including, among others, sale of the property, withdrawal by the owner, serious breakdown, urgent works, damage, fire, flooding, lack of licence, legal restrictions, safety issues, force majeure, operational impossibility or any circumstance beyond the reasonable control of 3Villas.

In such case, 3Villas shall attempt, where reasonably possible, to offer an alternative property with similar characteristics. If the guest does not accept the alternative offered or no alternative is available, 3Villas shall refund the amounts paid for services not enjoyed, without assuming liability for flights, transport, car hire, insurance, excursions, external bookings, loss of holiday, loss of profit, indirect damages or any expense contracted with third parties.

3Villas shall not be responsible for reasonable or minor changes that do not substantially affect the use of the property.

8. Force Majeure and Extraordinary Circumstances

3Villas shall not be liable for breaches, delays, modifications, cancellations, damages, losses or expenses arising from events beyond its reasonable control, including, without limitation, extreme weather events, fires, floods, droughts, earthquakes, pandemics, epidemics, government restrictions, border closures, strikes, labour disputes, war, terrorism, riots, general supply outages, telecommunications failures, water, electricity or fuel restrictions, administrative decisions, transport problems or any other unforeseeable or unavoidable event.

In such cases, 3Villas’ obligations shall be suspended or limited to the extent affected by such circumstances, without prejudice to any non-waivable rights that the guest may have under applicable law.

9. Documentation, Identification and Traveller Registration

The guest must provide, before arrival, all information legally required for traveller registration, including, where applicable, full name, date of birth, nationality, sex if mandatory, identity document or passport number, issue or expiry date, issuing country, address and any other data required by current regulations.

Refusal to provide such information, provision of false or incomplete data, or lack of valid documentation may prevent access to the property, with no right to a refund.

The guest authorises 3Villas to process such data in accordance with the applicable data protection regulations and to communicate it to the competent authorities when legally required.

10. Maximum Occupancy and Authorised Persons

The property may only be occupied by the persons included in the booking confirmation and registered in accordance with the applicable regulations.

It is not permitted to exceed the maximum occupancy indicated for the property, accommodate unauthorised persons, hold gatherings with external visitors, assign the property, sublet it, share it with third parties, use it for commercial purposes, carry out photoshoots, events, parties, professional activities or any use other than private holiday accommodation without prior written authorisation from 3Villas.

Breach of this clause may result in immediate cancellation of the booking, eviction from the property, loss of the amounts paid and claims for damages, penalties, sanctions or additional costs.

3Villas may apply additional charges for undeclared guests or unauthorised visitors, without prejudice to any other actions that may correspond.

11. Arrival, Departure and Access to the Property

Unless otherwise stated in writing, check-in shall be from the time communicated in the booking confirmation or arrival instructions, and check-out must take place before the time indicated for check-out.

Early access or late departure shall only be possible with prior written authorisation from 3Villas, shall be subject to availability and may involve an additional charge.

If the guest does not leave the property at the agreed time, 3Villas may apply charges for late departure, urgent cleaning or laundry costs, compensation to subsequent guests, staff intervention and any other damage or expense caused.

3Villas, its employees, representatives, owners, technicians or authorised suppliers may access the property during the stay when necessary for maintenance, inspection, repair, safety, regulatory compliance, emergency, neighbour complaint or reasonable suspicion of breach. Whenever possible, the guest shall be notified in advance.

12. Security Deposit, Damage Waiver and Charges for Damage

All properties may be subject to a security deposit, the amount of which may vary depending on the property, length of stay, season, type of group or booking risk. Unless otherwise stated, the deposit shall be between €300 and €900.

The deposit must be paid or pre-authorised before arrival, within the period indicated by 3Villas. Failure to pay or pre-authorise the deposit may prevent access to the property, with no right to a refund.

As an alternative or supplement to the deposit, 3Villas may offer the guest the possibility of purchasing a non-refundable damage waiver. This waiver, where available and accepted by 3Villas, may cover certain accidental damage caused during the stay, up to the limit, conditions and exclusions indicated in the booking confirmation or in the specific documentation provided to the guest.

The non-refundable damage waiver does not constitute insurance, does not replace the guest’s liability for serious breaches and does not cover, unless expressly confirmed in writing by 3Villas:

a) intentional, negligent, reckless damage or damage resulting from misuse;

b) damage caused by parties, events, unauthorised occupancy or antisocial behaviour;

c) damage caused by unauthorised pets;

d) loss of keys, remote controls, cards, access devices or locksmith intervention;

e) extraordinary cleaning, unremoved rubbish, stains, odours, disinfection or special laundry;

f) damage to swimming pools, gardens, machinery, technical installations, air-conditioning systems, irrigation, electricity, plumbing or outdoor equipment caused by misuse;

g) fines, penalties, neighbour complaints, police intervention or administrative costs;

h) damage exceeding the limit covered by the waiver;

i) any damage, loss or cost that has not been reported to 3Villas during the stay or before departure.

Even if the guest has paid a non-refundable damage waiver, 3Villas may still require a deposit, pre-authorisation or additional guarantee when it considers this necessary due to the characteristics of the property, length of stay, season, type of group, booking amount or specific risk.

The security deposit or guarantee shall cover, among other items:

a) damage, breakages, stains, losses or defects;

b) extraordinary cleaning;

c) unremoved rubbish;

d) loss of keys, remote controls, cards or access devices;

e) locksmith intervention;

f) misuse of the swimming pool, air conditioning, heating, appliances or installations;

g) breach of house rules;

h) disturbance to neighbours or intervention by authorities;

i) unauthorised guests or visitors;

j) abusive or negligent use of utilities, where applicable;

k) any cost, sanction, repair, replacement or management caused by the guest or their group.

The deposit shall be returned after departure, once the property has been inspected and any corresponding amounts have been deducted, where applicable. The estimated return period shall be up to 3 weeks from departure, although it may be extended if there are damages pending assessment, quotations, invoices, insurance intervention or investigation of incidents.

If damages, losses, sanctions or costs exceed the amount of the deposit or the limit covered by the damage waiver, the guest shall remain responsible for the additional amount and must pay it upon request by 3Villas.

13. General House Rules

The guest undertakes to treat the property with care, respect and diligence, as if it were their own.

The following are expressly prohibited:

a) smoking inside the property;

b) holding unauthorised parties, events or gatherings;

c) accommodating pets without prior written authorisation;

d) exceeding the maximum occupancy;

e) causing noise, disturbances or antisocial behaviour;

f) moving furniture outdoors or between rooms without authorisation;

g) tampering with technical installations, meters, electrical panels, pumps, swimming pool systems, irrigation systems, boilers or air-conditioning equipment;

h) throwing wipes, hygiene products, food, oils, objects or any item other than toilet paper into toilets or drains;

i) leaving open food or drinks that may attract insects or animals;

j) throwing rubbish in gardens, communal areas, natural areas or unauthorised spaces;

k) carrying out dangerous, illegal, disturbing activities or activities contrary to local regulations.

The guest must remove rubbish in accordance with the instructions received. If rubbish is not removed correctly, a cleaning or management charge of up to €75 may be applied, or the actual cost if higher.

Breach of the house rules may result in additional charges, total or partial loss of the deposit, immediate cancellation of the stay without refund and claims for damages.

14. Noise, Coexistence and Behaviour

The guest must respect at all times the rest of neighbours, community rules, municipal regulations, quiet hours and rules of coexistence.

If the behaviour of the guest or any member of the group causes danger, damage, disturbance, complaints, police intervention, distress, threats, insults, aggression, antisocial conduct or risk to employees, representatives, neighbours, owners, third parties or the property, 3Villas may cancel the booking immediately, require eviction and retain the amounts paid, without prejudice to claiming damages, sanctions or additional costs.

3Villas shall not tolerate abusive, violent, discriminatory, threatening or disrespectful behaviour towards its staff, collaborators, owners, neighbours or third parties.

15. Pets

Pets are not allowed unless prior written authorisation has been granted by 3Villas. Authorisation may be subject to additional conditions, a supplement, special cleaning, an increased deposit or restrictions on size, breed, number or type of animal.

The presence of unauthorised pets may result in immediate cancellation of the booking, cleaning charges, disinfection, repair, loss of deposit and claims for damages.

The guest shall be responsible for any damage, dirt, odour, noise, disturbance, allergy, pest infestation or claim caused by the pet.

16. Swimming Pool, Gardens and Outdoor Facilities

The use of the swimming pool, gardens, terraces, barbecues, stairs, balconies, outdoor furniture and other facilities is under the responsibility of the guest.

Minors must be supervised at all times by responsible adults, especially in swimming pools, stairs, terraces, balconies and outdoor areas.

It is forbidden to tamper with swimming pool machinery, irrigation systems, outdoor lighting, covers, chemicals, pumps, filters or any technical installation.

3Villas shall not be responsible for accidents arising from negligent use, lack of supervision, breach of rules, alcohol consumption, recklessness, jumping, running, wet floors, improper use of furniture or dangerous activities.

The swimming pool and outdoor areas may require maintenance during the stay. The guest must allow authorised personnel access to carry out such tasks.

17. Services, Utilities and Breakdowns

The property may include services such as electricity, water, internet, air conditioning, heating, appliances, television, swimming pool, garden or other equipment. 3Villas shall make reasonable efforts to ensure that they function correctly, but does not guarantee that they will be free from interruptions, breakdowns or temporary limitations.

The guest must inform 3Villas of any breakdown, damage or incident as soon as they become aware of it, allowing 3Villas a reasonable opportunity to resolve it. Failure to communicate immediately may limit any subsequent claim.

Interruptions to internet, electricity, water, television, air conditioning, heating, appliances, swimming pool or other services that depend on external providers, weather conditions, local restrictions, maintenance or causes beyond 3Villas’ control shall not automatically give rise to a right to a refund.

The guest may not commission repairs, call external technicians or incur expenses on behalf of 3Villas without prior written authorisation, except in a serious and immediate emergency.

18. Cleaning, Bed Linen and Departure Condition

The property shall be delivered clean and prepared for the stay. The guest must return it in a reasonable state of order and cleanliness.

Ordinary final cleaning does not cover excessive dirt, accumulated rubbish, unwashed dishes, stains, food remains, odours, moved furniture, broken glass, extremely dirty barbecues, damaged bed linen or towels, or any situation requiring special cleaning.

3Villas may apply additional charges for extraordinary cleaning, special laundry, disinfection, waste removal, replacement of textiles, stain repair or intervention by external companies.

19. Personal Belongings and Loss of Property

The guest is responsible for their personal belongings, money, documentation, jewellery, electronic devices, vehicles, luggage and possessions.

3Villas shall not be responsible for loss, theft, damage or forgotten personal belongings, unless there is liability legally attributable to 3Villas.

If the guest leaves belongings at the property, 3Villas may attempt to locate them and arrange their return at the guest’s expense. 3Villas does not guarantee recovery of forgotten items and may dispose of perishable, hygienic, dangerous or low-value items.

20. Vehicles and Parking

Where the property has parking, its use shall be subject to availability, dimensions, access and specific rules. The guest uses the parking under their own responsibility.

3Villas shall not be responsible for damage, theft, fines, vehicle removal, accidents, access restrictions, narrow roads, road conditions, parking on public roads or any incident related to vehicles, unless liability is legally attributable to 3Villas.

21. Special Needs, Health and Accessibility

The guest must inform 3Villas before booking of any special need, reduced mobility, allergy, medical condition, disability, accessibility requirement, need for a cot, high chair, special equipment or circumstance that may affect the suitability of the property.

3Villas shall try to provide reasonable information, but it is the guest’s responsibility to ensure before booking that the property suits their needs. Failure to communicate in advance may prevent subsequent claims relating to the suitability of the property.

22. Taxes, Charges and Local Fees

The booking price shall not include taxes, tourist taxes, eco-taxes, municipal taxes, administrative charges, deposits, supplements or local charges that must be paid separately, unless expressly stated otherwise.

The guest shall be responsible for paying any tax, charge or fee required by the applicable regulations, including the Balearic Islands tourist tax or any others that may be established, modified or required by the authorities before or during the stay.

If new taxes, charges or fees are introduced after confirmation of the booking, these shall be borne by the guest to the extent permitted by law.

23. Travel Insurance

3Villas expressly recommends that all guests take out suitable travel insurance before the stay.

The insurance should cover, as a minimum, cancellation, trip interruption, illness, accident, medical assistance, civil liability, damage to third parties, loss of luggage, delays, flights, transport, force majeure and any personal circumstance that may affect the booking.

The absence of insurance or denial of coverage by the insurer shall not modify 3Villas’ cancellation policy.

24. Complaints and Incidents During the Stay

Any incident, defect, breakdown, lack of cleanliness, damage or complaint must be communicated to 3Villas immediately during the stay, providing photographs, videos or sufficient information where possible.

The guest must allow 3Villas a reasonable period to inspect, correct or mitigate the incident. If the guest does not report the issue during the stay or prevents access to resolve the problem, 3Villas may reject or limit any subsequent claim.

Complaints made only after departure, without having given a reasonable opportunity for resolution during the stay, shall not automatically give rise to compensation.

25. Limitation of Liability

3Villas shall be liable only for direct damages that are the result of a proven breach legally attributable to 3Villas.

To the fullest extent permitted by law, 3Villas shall not be liable for indirect damages, loss of enjoyment, loss of holiday, loss of profit, loss of opportunity, expenses contracted with third parties, flights, transport, vehicle hire, excursions, restaurants, events, insurance, emotional damage, third-party claims or any loss that is not a direct consequence of a breach legally attributable to 3Villas.

Nothing in these conditions shall limit or exclude the liability of 3Villas where such limitation or exclusion is not permitted by applicable law.

26. Guest Liability Towards Third Parties and Authorities

The guest shall be responsible for any sanction, fine, claim, complaint, cost, damage or harm arising from their conduct or that of their group, including breach of tourist, municipal, environmental, coexistence, noise, occupancy, waste, traffic, safety, swimming pool, pet or any other applicable regulations.

If 3Villas receives a sanction, claim or cost as a result of acts or omissions by the guest or their group, the guest must fully reimburse 3Villas for such amounts, together with any applicable management, defence, repair or administration expenses.

27. Data Protection

The personal data provided by the guest shall be processed by 3Villas to manage the booking, provide the contracted service, comply with legal obligations, carry out traveller registration, manage payments, deposits, incidents, complaints and communications related to the stay.

3Villas may communicate data to competent authorities, owners, suppliers, booking platforms, payment entities, insurers, professional advisers or third parties where necessary for the execution of the booking, legal compliance or defence of rights.

Data processing shall be carried out in accordance with 3Villas’ privacy policy and the applicable data protection regulations.

28. Communications

Communications related to the booking shall preferably be made by email, telephone, WhatsApp, booking platform or any other means accepted by 3Villas.

The guest is responsible for providing correct contact details, checking their communications and responding to 3Villas’ requests within the required time. 3Villas shall not be responsible if the guest does not receive information due to having provided incorrect details, failing to check their email, blocking communications or failing to respond to requests necessary for the management of the booking.

29. Right of Admission and Early Termination

3Villas reserves the right to deny entry, cancel the booking or terminate the stay immediately, without refund, where there is a serious breach of these terms, risk to the property or third parties, inappropriate behaviour, unauthorised occupancy, non-payment, refusal to identify oneself, documentary falsehood, unauthorised parties, damage, repeated disturbances, presence of unauthorised pets or any conduct that reasonably justifies termination.

Early termination shall not limit 3Villas’ right to claim damages, costs, sanctions, cleaning, repairs, loss of income or any other harm.

30. Severability

If any clause of these conditions is declared null, invalid or unenforceable, such nullity shall not affect the remaining clauses, which shall continue to be fully valid and enforceable. The affected clause shall be interpreted or replaced by another valid clause that comes as close as possible to the intended economic and legal purpose.

31. Language

These conditions may be available in several languages. In the event of discrepancy between versions, the Spanish version shall prevail, unless applicable law provides otherwise or 3Villas expressly confirms in writing that another version shall prevail.

32. Applicable Law and Jurisdiction

These conditions and the booking shall be governed by Spanish law.

The parties submit to the courts and tribunals that are competent under the applicable legislation. Where it is legally possible to agree jurisdiction, the parties agree to submit to the courts and tribunals of Mahón, Menorca, Spain, expressly waiving any other jurisdiction that may correspond.

33. Company Details

3 VILLAS ALQUILER VACACIONAL S.L.

CIF: B16510968

C/ Sant Jaume 51

07712 Sant Climent, Maó, Menorca

Spain